Refund Policy

Pixelair.studio operates on a prepaid credit system.

Credits may be purchased through:

• Starter Pack;
• Creator Pack;
• Studio Pack;
• custom credit purchases;
• promotional or bonus credit programmes.

Credits are digital products intended for immediate use within the Platform.

Pixelair provides digital content and digital services.

By purchasing Credits or accessing paid functionality, you expressly:

• request immediate access to the Services;
• consent to immediate performance of the contract;
• acknowledge that digital content may be delivered immediately after purchase;
• understand that statutory cancellation rights may be lost once performance begins.

Access to purchased Credits is generally provided immediately following successful payment.

Except where required by Applicable Law, all purchases are final and non-refundable.

This includes:

• purchased Credits;
• unused Credits;
• partially used Credits;
• consumed Credits;
• promotional Credits;
• custom credit purchases;
• completed generations;
• generated Outputs.

Refunds are generally not provided because Credits constitute digital content delivered immediately following purchase.

If a generation fails due to a technical issue attributable to Pixelair, Credits may be automatically refunded to your Account balance.

Examples may include:

• system processing failures;
• generation failures caused by platform errors;
• infrastructure failures preventing completion of a generation.

Refunds for failed generations are normally issued as Credits rather than monetary refunds.

We reserve the right to determine whether a generation qualifies as a failed generation.

The following do not normally qualify as failed generations:

• unsupported prompts;
• moderation blocks;
• user errors;
• dissatisfaction with Outputs;
• stylistic preferences;
• model behaviour;
• generation variability;
• connectivity issues outside our control;
• third-party outages.

AI-generated content is inherently probabilistic and may vary significantly between generations.

Refunds are not provided because:

• an Output does not meet expectations;
• an Output contains inaccuracies;
• an Output requires editing or revision;
• an Output is not commercially suitable;
• an Output differs from previous generations;
• a generation style is not preferred.

Users remain responsible for reviewing and validating Outputs before use.

Promotional, bonus, referral, trial, or complimentary Credits:

• have no cash value;
• cannot be exchanged for money;
• cannot be transferred;
• are not refundable.

We reserve the right to modify, revoke, or expire promotional Credits in accordance with applicable promotions or anti-abuse measures.

We reserve the right to refuse refunds, suspend Accounts, revoke Credits, or restrict future purchases where we reasonably suspect:

• fraud;
• payment abuse;
• chargeback abuse;
• account manipulation;
• violations of our Terms or policies.

Initiating an unjustified chargeback or payment dispute may result in:

• Account suspension;
• Credit revocation;
• termination of access to the Services;
• recovery of associated costs and fees where permitted by law.

Nothing in this Refund Policy limits or excludes any rights that cannot lawfully be limited or excluded under Applicable Law.

Where consumer protection legislation provides a mandatory right to a refund, repair, replacement, or other remedy, such rights remain unaffected.

If you believe that:

• a payment was processed incorrectly;
• Credits were not delivered;
• a technical failure occurred;
• you are entitled to a refund under Applicable Law,

please contact:

support@pixelair.live

We may request additional information to investigate and resolve the matter.

We may update this Refund Policy from time to time.

Updated versions become effective upon publication on the Platform unless otherwise stated.

Continued use of the Services following publication constitutes acceptance of the updated policy.

HELIXIUM TECH LIMITED
Company Number: SC891664
Trading as: Pixelair
Email: support@pixelair.live
Registered Address:
5 South Charlotte Street
Edinburgh, Scotland
EH2 4AN