Voucher Terms & Conditions

These Voucher Terms and Conditions ("Voucher Terms") apply to all digital or physical vouchers ("Vouchers") intended for redemption on the Pixelair platform. The distribution, marketing and resale of these Vouchers may be entrusted to authorised third-party sellers, networks, marketplaces or platforms. Regardless of the distribution channel or intermediary seller, all Vouchers are proprietary instruments issued exclusively by Helixium Tech Limited.

Binding Consent at Purchase: By purchasing a Voucher through any authorised third-party interface and acknowledging the explicit disclosure statement displayed prior to completing the transaction, you expressly represent that you have read, understood and agreed to be legally bound by these Voucher Terms, the Terms and Conditions of the seller platform and the respective associated Privacy Policies.

All Vouchers are issued solely by the legal entity responsible for the Pixelair platform's infrastructure and operation:

HELIXIUM TECH LIMITED, a company incorporated in Scotland (Company Number: SC891664), with its registered office situated at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, United Kingdom (hereinafter referred to as the "Issuer", "we", "us", or "our").

Vouchers issued under these Voucher Terms are strictly and exclusively redeemable for digital usage credits ("Credit Bundles") applied to accounts on the platform website (accessible at pixelair.studio) for the purpose of utilising AI-powered generation tools, infrastructure and associated digital services.

For the purposes of national and international fiscal legislation, including the United Kingdom Value Added Tax Act 1994 and related European Union tax directives, Vouchers issued by the Issuer are legally classified as Multi-Purpose Vouchers (MPVs). This classification is required because the ultimate Value Added Tax (VAT), Goods and Services Tax (GST) or local sales tax rate, along with the precise place of supply for the underlying digital services, cannot be determined with certainty at the initial point of issuance or distribution. Factors such as the final user's global tax residency, physical location and classification as either a private consumer (B2C) or a registered business entity (B2B) remain unverified until active platform registration and Voucher redemption occur.

Consequently, in strict accordance with the tax laws governing MPVs, no VAT or sales tax is charged, levied or accounted for at the time the Voucher is initially sold or distributed to the user. The initial purchase price represents consideration for the voucher instrument itself, which remains legally outside the scope of VAT at the initial point of sale.

The utility and lifecycle of each Voucher are subject to strict contractual limitations:

Validity Period

Every Voucher must be redeemed within twelve (12) months from the date of purchase or issuance, unless a different promotional validity timeframe is explicitly stated in writing at the point of sale. Upon the expiration of the validity period, the Voucher code automatically becomes void, inactive and permanently non-redeemable.

No Cash Alternative

Vouchers possess no independent monetary value, stored value or electronic cash functionality. They cannot be exchanged, returned or redeemed for cash, physical currency, bank transfers or any alternative financial instruments.

Non-Transferability

Once a Voucher code has been successfully entered and redeemed within a user account, the associated Credit Bundle becomes permanently locked to that specific account and cannot be transferred, assigned or split across multiple user profiles.

Single Use

Each unique Voucher code can only be used once. Once the allocation process is executed, the code is completely exhausted.

The formal tax point and operational delivery occur through a distinct secondary step on the platform:

VAT, GST, or local sales tax is calculated, levied, and accounted for exclusively at the point of redemption and consumption, meaning the exact moment individual credits from the allocated Credit Bundle are spent by the user to execute an AI generation or access specific platform features.

As the creator, ultimate supplier and operator of the digital infrastructure, Helixium Tech Limited accepts full regulatory and legal responsibility for rendering the final services and for accurately accounting for, reporting, and remitting the applicable VAT to the appropriate revenue authorities upon credit consumption.

The tax rate applied will be determined dynamically based on the verified jurisdiction, consumer status, and applicable place of supply rules at the moment of consumption. Users are strictly obligated to maintain accurate and truthful geographical and tax parameters in their profiles to prevent tax miscalculation.

To ensure structural clarity for external financial acquirers, tax audits, and users, the division of post-sale support is strictly defined as follows:

Voucher Redemption and Platform Complaints

All user inquiries, technical faults, errors, or complaints pertaining to the voucher redemption process, validation errors, account configuration, code processing, or the delivery of final services are handled exclusively by Helixium Tech Limited as the Issuer. Users may contact support via the authorised platform channels or email, as specified on the website and in its Terms and Conditions available at pixelair.studio/terms.

Purchase and Billing Complaints

Inquiries strictly pertaining to the initial purchase transaction, processing of the payment, billing disputes, or payment page failures occurring on a distribution platform must be directed to the respective third-party distributor responsible for that specific checkout infrastructure.

These Voucher Terms, along with any dispute, claim, or controversy arising out of or in connection with the Vouchers, shall be governed by, interpreted and construed in accordance with the laws of England and Wales. If any provision or sub-clause of these Voucher Terms is determined by a court or competent administrative authority to be invalid, unlawful or unenforceable, such provision shall be severed without undermining the structural validity or enforceability of the remaining clauses.